Refund policy

Return and Exchange Policy

  1. Return and Exchange Period: You can request to exchange or return shoes within 14 days of receiving your order. The request must include the original order number and a copy of the shipping invoice.


  1. Conditions for Returns and Exchanges:

    • Product Condition: The product must be in new, unused condition, with all original tags and labels intact. Shoes must be clean and undamaged.

    • Original Packaging: The packaging must include all original parts such as boxes and bags. Loss of any part of the packaging may affect the acceptance of the return or exchange request.


  1. Return and Exchange Procedures:

    • Contact Us: Please send your return or exchange request via email or through social media messaging. Provide the order number and details of the issue.

    • Attach Photos: When sending a return or exchange request, please attach clear photos of the received products and packaging along with the shipping invoice, ensuring that the order number is visible in the photos.

    • Packaging and Shipping: The product must be packed in its original packaging. The shipping representative will arrange for the collection of products for exchange or return purposes.

    • Processing Time: After receiving the returned product, our team will review and process the return or exchange request within 3 to 5 business days.


  1. Shipping Costs:

    • Shipping Cost: The customer is responsible for the shipping cost of returns or exchanges. The shipping cost will be deducted from the refund amount in the case of a return. For exchanges, additional costs may apply based on our shipping policy.

    • Shipping Cost Waiver: The customer will be exempt from shipping costs if the store is at fault for sending the incorrect order, including the model, color, or size.

    • Refund: The amount will be refunded using the original payment method after reviewing the returned product.


  1. Exemptions:

    • Customized Products: The return and exchange policy does not cover products that have been customized or shoes with special measurements.

    • Used Products: Any product that has been used or worn is not eligible for return or exchange.


  1. Contact and Support: For additional inquiries or assistance with the return or exchange process, please contact customer service via email or through social media messaging. We are here to support you and meet your needs in the best possible way.